SCOTTSDALE, Ariz., Mar. 30, 2015 – For the second year in a row, corporate relocation provider Global Mobility Solutions (www.gmsmobility.com) has earned a coveted spot on HRO Today’s Baker’s Dozen Customer Satisfaction Survey. In their 2015 survey of the relocation management industry, HRO Today rated Global Mobility Solutions as the number one relocation provider in overall breadth of services. As the largest customer survey of its kind within the relocation management industry, the Baker’s Dozen has become a trusted barometer of talent management performance. More information, along with complete listings, is available here.
“GMS is proud to be named #1 in overall breadth of service and ranked among the Top 5 in overall satisfaction within the relocation industry,” said Global Mobility Solutions President Steven Wester, CRP, SGMS-T. “We are deeply grateful to our clients and their relocating employees for giving us an opportunity to partner with them in meeting their global mobility needs.”
In assembling its annual listings, HRO Today reviewed over 200 global and domestic relocation companies. According to the editors at HRO Today, their rankings are based entirely on surveys received from buyers of the rated services. The annual survey analyzes relocation companies in three service categories: service breadth, deal sizes, and service quality. Each category is weighted according to overall quality performance. According to the survey, service quality is the most heavily weighted, followed closely by breadth of service and finally size of deals.
GMS customers gave the company high marks in “breadth of services” for its extensive global services, adaptive domestic relocation solutions and the industry’s most comprehensive and longest standing pre-decision program. Other important metrics boosting the company toward a top position included transferee satisfaction, client satisfaction, service response time, reporting accuracy and timeliness, and invoice accuracy.
As the nation’s premier publication on human resources operations and outsourcing, HRO Today’s annual publication of the Baker’s Dozen list is a much-anticipated event. Incorporating sound scientific methodology, the surveys underpinning the list are designed to offer meaningful and actionable feedback on what constitutes true customer satisfaction; making HRO Today’s 2015 survey a must read for any company with relocation management needs.
About Global Mobility Solutions
Founded in 1987, Global Mobility Solutions is a global corporate relocation services company that specializes in workforce mobility. The company’s corporate relocation services include global assignment management, domestic relocation management and a range of pre-decision solutions. Global Mobility Solutions is a back-to-back winner of HRO Today’s 2014 and 2015 customer satisfaction survey, and rated #1 in the industry for breadth of services.
Thomas Belnap, Marketing Director
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