2020 has proven how important the human connection is for relocation companies, and we see clients recognizing this fact for 2021. Certain processes can easily leverage technology to increase efficiencies and performance. However, research indicates it is impossible for computers with artificial intelligence to replicate jobs that rely on humanistic and social skills. The role of the relocation coach far outweighs the technology that supports it.

Global Mobility Solutions (GMS) is a nationally ranked Relocation Management Company and a leader in the relocation industry that excels in providing superior service to clients. This level of service requires GMS Coaches to have significant measures of important human attributes and social skills including:

  • Adaptability
  • Coaching
  • Communication
  • Creativity
  • Critical Thinking
  • Complex Problem Solving
  • Curiosity
  • Emotional Intelligence
  • Empathy
  • Insight
  • Listening
  • Resilience

Clients recognize the importance of the entire relocation experience as an extremely important touchpoint for their talent acquisition programs. If they leave such an important experience to the vagaries of computer programs, employees and new hires are likely to feel less valuable to the client. Talent acquisition programs help clients ensure a greater likelihood of good hires, which in turn helps lower costs and saves time. A robust relocation management program fully supports client investments in sourcing and onboarding talent and helps ensure successful relocations.

Relocation Coaches and Their Impact

Our clients appreciate the service our Relocation Coaches provide to their employees, and their employees are grateful for the high-touch service that GMS provides. Here are several comments we have received over the past year that reaffirm the importance of the human connection in relocation services:

“I felt as though Tricia made this process very simple. She even walked through how to do expenses with me step by step. I never felt as though I was bothering her when I called which I prefer to do instead of email and that was never a problem for her. I also felt she was very informed on all aspects of the move. She let me know countless times to call whenever I needed anything, which I did. In closing, she also had such a great attitude and was 100% approachable. I am big on customer service and Tricia definitely provided the best.”

“Jennifer has been fantastic from beginning to end. I give her the highest marks possible. There’s no way to make relocation fun, but she made it as painless as I can possibly imagine.”

“Ana, through her incredible support, listening capacity and anticipation of my needs, always promptly resolved my doubts, additional unplanned requirements due to this pandemic by COVID. Definitely, Global Mobility Services is a company with the know-how, structure, personnel, and suppliers that provide excellent service for corporate mobility needs.”

“Carroll was the best part of my relocation process. She is professional, responsive, knowledgeable and most importantly sweet and so supportive. I moved during COVID after having lived in the same place my entire life so you can imagine this was traumatic and challenging. Carroll kept me on track and guided me the whole way with kindness humor and diligent follow-up. She called me just to check in and see how I was doing. She is a gem and you should know what a true professional and wonderful person she is- if I ever need to move again I will check with her first. I cannot sing her praises enough!  My experience was great.”

“Jen was a big help through this whole process. Being relocated is a stressful event. Being relocated during a global pandemic is even more stressful. She was a big help to find what we needed to help move.”

“Dear Jennifer, I want to extend my utmost gratitude for the care, professionalism, and passion you demonstrated during every step of my move. Your timely attention to detail, your communication, and your attitude toward your vocation as Relocation Coach made me feel that you were right there beside me from the beginning and onward. As a Hospital Chaplain, I work alongside hundreds of diverse staff and I can easily identify those who bring excellence, integrity, and compassion to their work, I am confident you are one of those people. Thank you again for you making my move easy.”

“Moving can be very stressful and even more so after coming out of a tornado a month ago and trying to relocate during a pandemic. Kim was always calm, reassuring, and timely in her responses. I am in the hospitality industry and have to treat guests this way all the time. It was certainly nice to be treated this way myself! It made the chaos of the move so much easier from a mental standpoint! THANK YOU!”

The Human Connection Makes the Difference

As you can see, a high-touch customer service approach has a dramatic impact on the lives of relocating employees and their families. The direct support that corporate relocation companies provide to relocating employees has a direct impact on the family’s ability to cope with the stress of their move and improves the readiness of an employee to focus on their position when they arrive at their destination. Through GMS’ high-touch customer service process, relocations are measurably more successful with our clients experiencing a reduction in the number of costly failed relocations. By working with a proven and effective company like Global Mobility Solutions, you can rest assured you’ve chosen a company that treats your employees with compassion and the dedicated attention they deserve.

What's Trending in Workforce Mobility for 2021?

This article is an excerpt from our 2021 Workforce Mobility Forecast. Download a complete copy today, or watch a recording of our latest Thought Leadership Series webinar on the trends that are shaping the industry.

About GMS

GMS’ team of global relocation experts has helped thousands of organizations understand how to develop relocation programs that provide the best possible experience for new hires, transferees, and their family members. Our team wants to help your company understand how to review your relocation program and share how the GMS approach delivers consistent, high-quality relocation experiences on time and on budget.

Contact our experts online to learn more about the GMS difference, or give us a call at 800.617.1904 or 480.922.0700 today.

Senior Vice President, Global Account Management Sam joined Global Mobility Solutions in 1996 and has a unique perspective with her 25 years of industry experience. Samantha offers her clients relocation expertise and a commitment to excellence in her. Her proficiency in orchestrating the BVO and GPO Programs, as well as relocation policy design and implementation, are invaluable assets to the accounts she manages. Her experience in administering Pre-Decision Relocation services to enhance the recruiting process further demonstrates her unique abilities to service her clients. Samantha’s diverse experience, leadership, and outstanding communication skills enable her to manage the relocation process for her clients with finesse and polished professionalism.

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