Many companies understand that working with a Relocation Management Company (RMC) will provide their relocating employees and their families with the best relocation experience, so they write a Request for Proposal for Relocation Services. Determining how to choose a qualified RMC can be challenging for a company that does not have a full relocation program and knowledge of the process. There are specific questions that a company should ask an RMC when submitting a Request for Proposal that will help identify those with the most experience and best solutions.
Top 5 Questions to ask in a Relocation Services Request for Proposal
1. Overview of the Company/General Company Information
RMCs should provide information about their principals, organizational structure, and account managers. A history of the company will give insight as to its growth and industry relationships. Third parties and business partners that would be involved in the account should be fully noted. Helpful points in this section are to note any bankruptcies, sales, mergers, acquisitions, divestitures, or other relationships.
2. Relocation Services and Supplies
Consider this question as a detailed menu of what the RMC will provide. Look for information related to specific areas including:
- Policy Counseling
- Expense Administration
- Cost Projections
- Household Goods Moving Services
- Temporary Housing
- Home Marketing Assistance
- Guaranteed Buyout/Amended Value Sale Program – Home Sale Assistance
- Buyer Value Option Program – Home Sale Assistance
- Home Inventory Management
- Home Finding/Purchase Assistance
- Mortgage Assistance
- Rental Assistance
- Property Management
- Spouse/Partner Assistance
- Any other offerings the RMC wishes to include
3. Quality Assurance/Customer Service
Good information in this section includes customer retention rates, complaint resolution processes, methods of communication, and all reporting and tracking systems available to the company and to their relocating employees. The RMC should note how they account for order delivery, planning, and revisions to shipments.
Website services and information technology solutions as they apply to customer service should be described in detail. Look for a company that provides a robust solution that can easily integrate into your company’s current systems. True innovators should speak to their experience and history within the relocation industry. For example, in the early 1990’s, GMS was the first relocation company to register as a .com, created the first online interactive tools and calculators, and revolutionized the entire relocation industry. GMS continues to set the industry pace as the pioneer in innovation and technology solutions with its proprietary MyRelocation™ technology platform. Therefore, this allows GMS to provide clients an ideal platform with fully integrated information technology solutions for their relocation programs.
4. Transition Process and Projected Timeline
In this section, the RMC should describe the transition from current state to final state to include the setup of technology and the roll out of the program. Also, the RMC should note the day to day activities after transition is complete, including how the RMC will service the account. The staffing structure for account services, including one-on-one services, should also be described. Additionally, the company should note their support staff, regular hours of operation, response times, and the hierarchy to escalate issues.
5. What Sets You Apart From Your Competitors?
The RMC should describe the main advantages the company will achieve by selecting their firm to provide relocation services. Several distinct advantages should be described in detail, and the RMC’s value proposition on each point should be clearly defined. At least three references who can speak to their experiences working with the RMC should be supplied as well.
Global Mobility Solutions’ team of global relocation experts has helped thousands of our clients with their requests for proposals. We can help your company understand how to write and submit a request for proposal that will provide all the information you need for your company’s relocation program. Contact our experts online or give us a call at 800.617.1904 or 480.922.0700 today.