Authorization Specialist

overview

located in: Scottsdale, Arizona

Founded in 1987, Global Mobility Solutions is a leader and innovator in the talent mobility industry. We provide a wide range of services that facilitate employee relocation on a domestic and global basis for our ever-growing list of client companies. GMS is committed to providing industry-leading service.

Global Mobility Solutions seeks a zealous Authorization Specialist to work closely with our analytics team members in executing our award-winning customer service model.

The energetic candidate shall provide administrative support and must have the ability to multi-task, work in a high-pace work environment and effectively leverage Excel, PowerPoint, Word, Database/CRM, and Outlook on a day-to-day basis.

Responsibilities

•    Qualify all new incoming authorizations with a focus on accuracy
•    Completion of relocation cost evaluations and scenarios for new or up-sell business
•    Open office & oversee phone coverage during business hours when acting as back-up
•    Auditing and updating databases (accounting entries, MyRelocation.com, etc.)
•    Maintain authorization instructions to keep current based on client direction
•    Scan and save all PDF documents & client reporting
•    Support special projects, as assigned
•    Adhering to business processes and expectations
•    Deliver the highest level of customer and client satisfaction

Education & Attributes

•   Punctual, strong work ethic and commitment to excellence
•   Excellent listening, phone and critical thinking skills
•   Ability to set priorities and maintain high-quality standards
•   Comfortable handling multiple priorities
•   Detailed-oriented
•   Excellent communication and time management skills
•   Experience in using Microsoft Office Suite is a must-have e.g. PowerPoint, Excel, Word
•   CRM or database management experience
•   Self-starter and motivator
•   BA/BS or equivalent work experience preferred
•   Relocation industry experience and CRP a plus

Compensation

•   Annual salary plus monthly incentive plan
•   Medical, Dental, Life, 401K

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