New Business Development

• Work closely with Lead Generation Team for qualifying and requalifying of companies within the assigned territory.
• Nurture prospective companies to proposal opportunities through strategic campaigns and need-based consulting.
• Partner with internal and external team members and lead varied meetings (e.g., phone, virtual and in-person).
• Coordinate with team members for collateral development e.g., presentation, handouts, etc.
• Plan and facilitate webinars in conjunction with supplier partners, as appropriate.
• Conduct relocation policy benchmarking, policy reviews, cost evaluations in pursuit of new business.
• Coordinate proposal and security questionnaire responses, lead prospect presentations and technology demonstrations.
• Coordinate contractual development and partner with stakeholders for execution and implementation.

Ongoing Account Management

• Work closely with global assignment managers and functional leaders to build and implement programs and processes that meet client’s business requirements.
• Manage the new global client implementation process from beginning to end.
• Manage the overall relationship between GMS and assigned global client(s), as the primary interface between all functional areas.
• Function as advisor to clients making best practice recommendations regarding policy, program, and service delivery methodologies.
• Manage all GMS aspects of projects agreed to between GMS and client(s) for program development and process improvement.
• Oversee the performance of GMS service quality and work closely with GMS’s VPs of Global and Domestic Service Delivery regarding any service improvements or enhancements.
• Function as the single point of contact for any service escalation issues that require GMS management involvement and resolution.
• Keep abreast of changing business requirements with client(s) and make recommendations on strategies and methodologies to achieve service/operational excellence.
• Deliver and review all management reporting and global client reviews.
• Implement and train on GMS technologies.
• Manage contractual agreements between GMS and assigned client(s).
• Cultivate and foster continued partnership between GMS and assigned client(s).
• Work closely with client contacts and payables teams to ensure timely payment of service invoices, collections on past due accounts, research and answers client questions related to billing.