Global Business Development Manager


located in: Scottsdale, Arizona

GMS is seeking an experienced mobility professional ready for the next step! This candidate will function as the key relationship driver to create, cultivate, and foster stable long-term partnerships with prospective and existing international clients. This candidate will lead global sales to service initiatives by providing a consultative approach to attracting new business, successfully implementing the new business and retaining new/existing business by monitoring operational performance, ensuring GMS executes services to the overall requirements and expectations of our global client(s).


New Business Development

  • Work closely with Lead Generation Team for qualifying and requalifying of companies within the assigned territory.
  • Nurture prospective companies to proposal opportunities through strategic campaigns and need-based consulting.
  • Partner with internal and external team members and lead varied meetings (e.g., phone, virtual and in-person).
  • Coordinate with team members for collateral development e.g., presentation, handouts, etc.
  • Plan and facilitate webinars in conjunction with supplier partners, as appropriate.
  • Conduct relocation policy benchmarking, policy reviews, cost evaluations in pursuit of new business.
  • Coordinate proposal and security questionnaire responses, lead prospect presentations and technology demonstrations.
  • Coordinate contractual development and partner with stakeholders for execution and implementation.

Ongoing Account Management

  • Work closely with global assignment managers and functional leaders to build and implement programs and processes that meet client’s business requirements.
  • Manage the new global client implementation process from beginning to end.
  • Manage the overall relationship between GMS and assigned global client(s), as the primary interface between all functional areas.
  • Function as advisor to clients making best practice recommendations regarding policy, program, and service delivery methodologies.
  • Manage all GMS aspects of projects agreed to between GMS and client(s) for program development and process improvement.
  • Oversee the performance of GMS service quality and work closely with GMS’s VPs of Global and Domestic Service Delivery regarding any service improvements or enhancements.
  • Function as the single point of contact for any service escalation issues that require GMS management involvement and resolution.
  • Keep abreast of changing business requirements with client(s) and make recommendations on strategies and methodologies to achieve service/operational excellence.
  • Deliver and review all management reporting and global client reviews.
  • Implement and train on GMS technologies.
  • Manage contractual agreements between GMS and assigned client(s).
  • Cultivate and foster continued partnership between GMS and assigned client(s).
  • Work closely with client contacts and payables teams to ensure timely payment of service invoices, collections on past due accounts, research and answers client questions related to billing.


  • 5+ years of global relocation industry experience.
  • Sales and/or account management experience.
  • BA/BS or equivalent work experience.
  • Certified Relocation Professional and/or Global Mobility Specialist designation.
  • Excellent organizational, coordination and critical thinking skills.
  • Excellent listening, communication, and presentation skills.
  • Proficiency in Word, Outlook, PowerPoint, and CRM tracking systems.


We offer competitive wages and a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, and a 401(k) program.


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