What is a Concierge Utility Service?

Employers can help their relocating employees by providing direct access to a concierge utility service. Relocating employees often spend a significant amount of time and effort to set up new utility accounts or transfer services. This is time the employee could use for much more worthwhile pursuits. Providing access to a concierge utility service gives employees a valuable time saving tool. Also, they may be able to save costs through various utility bundle pricing options, or through provider package comparisons.

How Does a Concierge Utility Service Work?

A concierge utility service constantly monitors the utility market, service providers, and product offerings. For each home, the service performs research to identify various options the relocating employee is eligible to choose.

When a relocating employee enters their new address, the portal quickly shows comprehensive results. With information at their fingertips, relocating employees can quickly and easily choose the packages and options they prefer.

Once options are chosen, the service provider will:

  • Connect the services for the relocating employee
  • Compile information on the start dates
  • Summarize details for each utility connection

Relocating Employee Time Savings

A concierge utility service lets relocating employees schedule and set up their utility services in less than five minutes, without ever waiting on hold. Since the service does all of the setup work, the relocating employee can save from four to six hours of time.

Relocating Employee Cost Savings

The technology pulls prices and plans directly from utility providers, guaranteeing accurate data. As a result, relocating employees can obtain cost savings of up to 25% on their utility connection spend.

Concierge Utility Service Experts Readily Available for Consultation

A relocating employee has quick and easy access to concierge utility service experts. Whatever communication method is most convenient for the relocating employee, the experts will respond, including:

  • Phone call
  • Online chat
  • Text message
  • Email

Client Experience and Savings

Global Mobility Solutions (GMS) introduced its concierge utility service to a select group of clients in March 2018 as part of a pilot test run. During the pilot test run time period, several clients participating in the program achieved outstanding results. On average, clients achieved savings of up to nearly $250 for each relocating employee. Also, 100% of these savings accrue directly to the client, since GMS offers the service at no cost.

All Clients Now Eligible for Concierge Utility Service

As a result of the favorable pilot test run, GMS will roll out its new service to all clients. This way, every client and all of their relocating employees can utilize this exceptional program and enjoy significant time and cost saving benefits.

What Should Employers do?

Companies should inquire as to whether their relocation program provides a concierge utility service at no cost. A qualified Relocation Management Company (RMC) with knowledge and experience should offer valuable services that provide time and cost savings for companies and their relocating employees.


GMS’ team of corporate relocation experts has helped thousands of our clients learn about industry-leading programs and services. Our team can help your company understand how to gain all the benefits of a concierge utility service for your company and your relocating employees.

GMS was the first relocation company to register as a .com. The company also created the first online interactive tools and calculators, and revolutionized the entire relocation industry. GMS continues to set the industry pace as the pioneer in innovation and technology solutions with its proprietary MyRelocation™ technology platform.

Global Mobility Solutions is proud to be named and ranked #1 Overall, and #1 in Quality of Service by HRO Today’s 2019 Baker’s Dozen Customer Satisfaction Survey.

Learn best practices from Global Mobility Solutions, the relocation industry and technology experts who are dedicated to keeping you informed and connected. Contact our experts online to discuss your company’s interest in a concierge utility service, or give us a call at 800.617.1904 or 480.922.0700 today.

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