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Corporate Relocation

Global Mobility Solutions Rated Number One by HRO Today

SCOTTSDALE, Ariz., Mar. 30, 2015 – GMS Wins Relocation Award: For the second year in a row, corporate relocation provider Global Mobility Solutions (www.gmsmobility.com) has earned a coveted spot on HRO Today’s Baker’s Dozen Customer Satisfaction Survey. In their 2015 survey of the relocation management industry, HRO Today rated Global Mobility Solutions as the number one relocation provider in overall breadth of services. As the largest customer survey of its kind within the relocation management industry, the Baker’s Dozen has become a trusted barometer of talent management performance. More information, along with complete listings, is available here.

Steven Wester speaking about quality relocation services GMS wins relocation award GMS President Steven Wester speaking about quality service to network providers at “Service Unplugged” forum.

“GMS is proud to be named #1 in overall breadth of service and ranked among the Top 5 in overall satisfaction within the relocation industry,” said Global Mobility Solutions President Steven Wester, CRP, SGMS-T. “We are deeply grateful to our clients and their relocating employees for giving us an opportunity to partner with them in meeting their global mobility needs.”

In assembling its annual listings, HRO Today reviewed over 200 global and domestic relocation companies. According to the editors at HRO Today, their rankings are based entirely on surveys received from buyers of the rated services.  The annual survey analyzes relocation companies in three service categories: service breadth, deal sizes, and service quality. Each category is weighted according to overall quality performance. According to the survey, service quality is the most heavily weighted, followed closely by breadth of service and finally size of deals.

GMS Wins Relocation Award: GMS customers gave the company high marks in “breadth of services” for its extensive global services, adaptive domestic relocation solutions and the industry’s most comprehensive and longest standing pre-decision program. Other important metrics boosting the company toward a top position included transferee satisfaction, client satisfaction, service response time, reporting accuracy and timeliness, and invoice accuracy.

As the nation’s premier publication on human resources operations and outsourcing, HRO Today’s annual publication of the Baker’s Dozen list is a much-anticipated event. Incorporating sound scientific methodology, the surveys underpinning the list are designed to offer meaningful and actionable feedback on what constitutes true customer satisfaction, making HRO Today’s 2015 survey a must read for any company with relocation management needs. GMS wins relocation award, and this denotes Global Mobility Solutions as a premier provider of corporate relocation services.

Discover the top 12 relocation companies

About Global Mobility Solutions

Founded in 1987, Global Mobility Solutions is a global corporate relocation services company that specializes in workforce mobility. The company’s corporate relocation services include global assignment management, domestic relocation management and a range of pre-decision solutions. Global Mobility Solutions is a back-to-back winner of HRO Today’s 2014 and 2015 customer satisfaction survey, and rated #1 in the industry for breadth of services.

Contact:

Thomas Belnap, Marketing Director
800-617-1904 ext. 8832
[email protected]

Categories
Corporate Relocation Domestic Relocation Global Relocation

Global Mobility Solutions Recognizes Top-performing Relocation Industry Partners at 2015 Forum and Awards Dinner

SCOTTSDALE, Ariz., Mar. 03, 2015 – Global Mobility Solutions, an international leader in corporate relocation services, recently hosted its 2015 Forum and Awards Dinner to honor members of its Premier Alliance Network who have shown extraordinary dedication to customer service throughout the year.

Armbruster Moving of Mayflower Transit received Platinum Partner of the Year award, while Unipack Global Relocation accepted honors for International Partner of the Year. Atlas Van Line providers V. Santini, Inc. and Lytle’s Transfer and Storage were awarded Silver and Gold Partners of the Year, respectively.

Adam Lowy, founder of non-profit Move For Hunger, speaking at GMS 2015 Forum & Awards Dinner | Service Unplugged.
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The theme of this year’s forum was “Service Unplugged,” a nod to the fact that great customer service begins at the personal level – and that technological conveniences are merely tools. The event was held on February 5th at the Hotel Palomar in Phoenix. Hal Becker, bestselling author and renowned expert on customer service and sales, delivered the keynote address. Following Hal Becker’s Keynote speech, a Global Mobility Solutions Client Q&A Panel was held, where partner’s top priorities were discussed in depth. Guest speaker Adam Lowy, founder of Move For Hunger, offered some compelling remarks on how the relocation industry, and GMS in particular, have made tremendous strides toward ending food insecurity. In addition to guest speakers, the 2015 forum featured breakout education sessions between providers and Global Mobility Solution’s Leadership, discussing customer service improvements and efficiency.[divider line_type=”No Line” custom_height=”30″]

“Our 2015 forum and awards dinner was an opportunity to celebrate and recognize exceptional service within the Global Mobility Solutions’ Premier Alliance Network. I’d like to personally congratulate this year’s winners, who have consistently demonstrated the highest standards in customer service,” remarked Steven Wester, president of Global Mobility Solutions. “We simply can’t do what we do without the participation and support of these fine partners – they’ve contributed immensely to making our brand a trusted leader.”

Global Mobility Solutions 2015 Forum and Awards Dinner Keynote Speaker Hal Backer Posing with GMS President Steven Wester. From left: GMS Vice President of Global Services John Fernandez, Keynote Speaker Hal Becker, GMS President Steven Wester, GMS Chief Administrative Officer Fayette Wester.
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“Service Unplugged” evokes the core, hands-on attributes that define winning customer service. For GMS, that means giving individuals and families the most seamless possible relocation experience – allowing them to focus on starting a new life in a new city rather than worrying about logistics. In selecting this year’s award winners, GMS relied on its in-house scoring system that grades the performance of every member of its Premier Alliance Network. On-time performance and claims are among the factors that generate a partner’s score, but customer satisfaction is the most heavily weighted data point.

About Global Mobility Solutions

Founded in 1987, Global Mobility Solutions is a global corporate relocation services company that specializes in workforce mobility. The company’s corporate services include global assignment management, domestic relocation management and a range of pre-decision solutions. Global Mobility Solutions was ranked second in the relocation industry for overall customer satisfaction in HRO Today’s Annual Relocation Survey.

View the full corporate relocation forum gallery on Facebook

Contact:

Thomas Belnap, Marketing Director
800-617-1904 ext. 8832
[email protected]

 

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