At Global Mobility Solutions (GMS), client satisfaction isn’t just a metric—it’s a mission. That’s why we’re proud to announce that our most recent client surveys have resulted in an impressive Net Promoter Score (NPS) of 90. This score positions GMS among the top-performing organizations across all industries, reflecting our unwavering commitment to delivering exceptional global mobility services.
What Is a Net Promoter Score?
The Net Promoter Score is a widely recognized benchmark for measuring customer loyalty and satisfaction. Clients are asked a straightforward question: “How likely are you to recommend our company to a colleague or friend?” Responses range from 0 to 10, and the results are grouped into three categories—Promoters (9–10), Passives (7–8), and Detractors (0–6).
The final NPS is calculated by subtracting the percentage of Detractors from the rate of Promoters. Scores above 70 are considered world-class. Earning a 90 means GMS clients are not only satisfied—they’re enthusiastic advocates for our services.
What a 90 NPS Means for Our Clients
A score like this speaks volumes about the trust and confidence our clients place in GMS. It shows that organizations partnering with us consistently experience:
- Seamless relocation management powered by technology and supported by experienced consultants.
- Personalized service that treats every employee’s move with care, attention, and flexibility.
- Proactive communication and transparent processes that eliminate surprises.
- Consistent results that help HR and mobility leaders achieve their business goals.
At GMS, we believe that every relocation should be a smooth and positive experience—for both the employee and the organization. Our NPS result reinforces that our approach to service, technology, and client care continues to exceed expectations.
The GMS Difference
Our high client satisfaction isn’t achieved by accident. It’s built on more than 30 years of industry leadership and a dedication to constant improvement.
GMS combines the latest mobility technology with the expertise of a seasoned team to deliver data-driven insights and real-time relocation management. From cost estimates and policy consulting to destination services and supplier coordination, our solutions are designed to simplify, transparently manage, and efficiently execute the complex process of global mobility.
Just as importantly, our team is passionate about listening. We regularly collect client feedback and use it to refine our programs, enhance our platform, and strengthen relationships. The 90 NPS is a reflection of that ongoing collaboration.
Earning a 90 Net Promoter Score is a milestone worth celebrating—but it’s also a motivator. We’ll continue to raise the bar, innovate, and evolve to ensure our clients receive the highest level of service in the mobility industry.
At GMS, success isn’t defined only by numbers—trust, relationships, and results define it. As our clients have demonstrated, that commitment truly makes a difference.
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